Kin CRM
The CRM your call centre actually wants to use.
A CRM your call centre actually wants to use. Multi-contact accounts, security-verified call workflows, communications logs, document management, ticket queues, and Xero invoice sync — built for service businesses (1–25+ users) without enterprise pricing.
Who it's for
Service businesses, rural ISPs, small B2B SaaS, internal sales/service desks managing multi-product suites — teams of 1 to 25+ users.
About Kin CRM
Kin is a CRM platform built for the operational reality of service businesses — multi-contact accounts, call-centre workflows with security verification, communications logs (email/SMS/phone/meetings), versioned documents with expiry tracking, support tickets, and Xero invoice sync. Positioned as "the CRM your call centre actually wants to use" and priced for small-to-mid service teams (1–25+ users). Anchor users: rural ISPs, small B2B SaaS, internal sales/service desks running multi-product suites. Differentiator vs Salesforce/HubSpot is realistic operational data modelling (separate contact + account records linked many-to-many) at accessible per-user pricing. Marketing site live at kincrm.ai; pricing tiers published; in pilot with internal users.
What it does
Dual-anchor data model
Accounts and contacts linked many-to-many, so a person can belong to multiple accounts.
Verified call workflows
Configurable verification scripts gate sensitive actions; verification outcome lands on the comms record.
Unified comms log
Email, SMS, phone and meetings threaded against an account or contact, in one timeline.
Versioned documents
Per-account document storage with version history and expiry tracking.
Xero invoice sync
Live invoice and balance display on every account record.
Ticket queues
Routing rules, disposition codes on close, audit trail per ticket.
Custom roles + templates
Granular roles and per-tenant field templates on higher tiers.
Single-screen operator UI
No tab sprawl — account summary, recent comms, open tickets and docs all in one keyboard-driven view.
Pricing
Full feature set, standard support.
Custom roles, priority support.
Custom templates, onboarding included.
Enterprise terms and SLA guarantees.
AUD per user per month. 10–15% off annual.
Want to know more?
Got a question about Kin CRM, or want to be on the list when something changes? Drop us a line.